Change for the Public Sector
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Second of two articles focusing on public sector service quality. Looks at a number of local authority case studies, and benchmarks these against the service quality model of Parasuraman, Zeithaml and Berry.
Keywords
Citation
Speller, S. and Ghobadian, A. (1993), "Change for the Public Sector", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 29-34. https://doi.org/10.1108/EUM0000000003202
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited