Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance
Abstract
Supply chain management as a system of operation continues to evolve. This study employs confirmatory factor analysis and path analysis to examine empirically the relationships among supplier selection criteria (quality, delivery reliability, product performance and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance.
Keywords
Citation
Tracey, M. and Leng Tan, C. (2001), "Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance", Supply Chain Management, Vol. 6 No. 4, pp. 174-188. https://doi.org/10.1108/EUM0000000005709
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited