Some hidden costs of outsourcing

Abstract

Argues that outsourcing inevitably impacts on a range of organizational characteristics and their dynamic balance. States that though there are arguments in favour of outsourcing these are based on analysis of the system's formal side — which contain the technology‐based sub‐systems enabling change. Posits the informal side is a higher challenge to analyse and its informal information systems do not lend themselves to re‐engineering using information technology. Concludes that as organizations seek a balance appropriate to the 21st century, given the rapidly development technological and competitive environment, they are sure to move towards network structures.

Citation

Kippenberger, T. (1997), "Some hidden costs of outsourcing", The Antidote, Vol. 2 No. 6, pp. 22-23. https://doi.org/10.1108/EUM0000000006356