Ninety days convert recruits into hosts at Edwardian Group London: New starters arrive on the job inspired, informed and ready to work

Abstract

Purpose

Describes the various approaches taken to training and development at Edwardian Group London, a group of hotels.

Design/methodology/approach

Examines the reasons for the training, the form it takes and the results it has achieved.

Findings

Emphasizes the importance the company attaches to training in the first 90 days of an employee's tenure, when recruits receive general induction training plus training specific to their area of operation.

Practical implications

Outlines how the company spots and develops its managers of the future.

Social implications

Highlights the crucial role of training in ensuring that hotel guests have the best possible stay.

Originality/value

Provides a thorough examination of the various forms of training at Edwardian Group London.

Citation

(2014), "Ninety days convert recruits into hosts at Edwardian Group London: New starters arrive on the job inspired, informed and ready to work", Human Resource Management International Digest, Vol. 22 No. 2, pp. 15-18. https://doi.org/10.1108/HRMID-03-2014-0025