Do you want a secure e-wallet? Understanding the role of risk and security in e-wallet continuance intention
Abstract
Purpose
This study aims to explore e-wallet continuance intention in Malaysia using perceived usefulness (PU), perceived ease of use (PEU), perceived risk (PR) and perceived security (PS). Additional emphasis is placed on the degree of necessity of risk and security conditions driving the continuance intention to use e-wallets.
Design/methodology/approach
This quantitative study used a sample of 281 respondents. Partial least-squares structural equation modelling (PLS-SEM) was used to test the associations, while necessary condition analysis (NCA) was performed to uncover the factors’ necessity level.
Findings
PU is the primary facilitator for the continuance intention of e-wallet usage, followed by PS, PR and PEU. However, none were necessary for usage. E-wallet providers must emphasise enhancing PU, prioritise data security and improve the PEU to foster sustained e-wallet usage, while prudent risk management is a nice-to-have.
Practical implications
To maintain the survival of e-wallets, service providers must focus on prioritising PEU, PU and PS for positive user experiences, including contentment, utility, convenience, comfort and safety. Compliance with user authorisation, real-time transaction monitoring and comprehensive security protocols is a must for security concerns.
Originality/value
This study represents the limited empirical research focusing on risk and security in the continuance intention of e-wallet usage. Furthermore, an NCA was performed to determine the essential circumstances of risk and security for the continuance intention of e-wallets.
Keywords
Acknowledgements
Declarations
Ethics approval and consent to participate: This study has been performed in accordance with the Declaration of Helsinki. Written informed consent for participation was obtained from respondents who participated in the survey. For the respondents who participated in the survey online (using Google Form), they were asked to read the ethical statement posted on the top of the form (There is no compensation for responding nor is there any known risk. In order to ensure that all information will remain confidential, please do not include your name. Participation is strictly voluntary and you may refuse to participate at any time) and proceed only if they agree. No data was collected from anyone under 16 years old.
Availability of data and materials: All data generated or analysed during this study are included in this published article (submitted with the manuscript: additional supporting file).
Competing interests: The author(s) declare(s) that they have no competing interests.
Funding: This work did not receive any specific grants from funding agencies in public, commercial and/or non-for-profit organizations.
Citation
Lim, W., Munikrishnan, U.T., Leong, C.-M., Hiew, L.-C., Leong, M.-W. and Yang, L. (2023), "Do you want a secure e-wallet? Understanding the role of risk and security in e-wallet continuance intention", Information and Computer Security, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/ICS-05-2023-0085
Publisher
:Emerald Publishing Limited
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