Psychosocial hazards and work engagement in the Ghanaian banking sector: The moderating role of psychosocial safety climate

Abstract

Purpose

The current happenings in the Ghana banking space and anecdotal evidence suggest that employees face psychosocial issues which impact their levels of work engagement. An intervention to manage these psychosocial hazards and promote work engagement among the employees is necessary. In effect, the study has proposed the promotion of a positive psychosocial safety climate (PSC) therein. Therefore, the purpose of this paper is to examine the moderating effect of PSC on the relationship between psychosocial hazards (i.e. work stress, workplace violence and workplace bullying) and work engagement.

Design/methodology/approach

The study gathered quantitative data from six commercial banks. Miller and Brewer’s (2003) sample determination formula was used to calculate the sample. The stratified random sampling technique was used to select the respondents. Questionnaires were used for the data collection, and Structural Equation Modelling was used to analyze the data from 543 usable responses.

Findings

Workplace bullying negatively predicted work engagement, whereas work stress and workplace violence had no significant effect on work engagement. PSC had a significant positive effect on work engagement. Furthermore, PSC only moderated the workplace bullying–work engagement relationship.

Originality/value

Based on the findings, PSC can be a national and organizational intervention promoted to create a positive psychological work environment devoid of such psychosocial hazards in the Ghanaian banking sector. Also, this will foster work engagement among the employees which will culminate into increased productivity.

Citation

Tagoe, T. and Amponsah-Tawiah, K. (2020), "Psychosocial hazards and work engagement in the Ghanaian banking sector: The moderating role of psychosocial safety climate", International Journal of Bank Marketing, Vol. 38 No. 2, pp. 310-331. https://doi.org/10.1108/IJBM-04-2019-0136