What’s love got to do with it? How does workplace romance provoke workplace ostracism and interpersonal conflict

Abstract

Purpose

Extant research on workplace ostracism has investigated a victimization perspective to understand ostracism at the cost of examining the perpetrator-centric view of ostracism. This study aims to draw on the self-categorization theory and the social exchange theory to investigate the harmful effects of workplace romance in cultivating workplace ostracism from the perspective of perpetrator to combat concerns for victim blaming. This study further proposes that workplace ostracism triggered by workplace romance provokes interpersonal conflict. Besides, this study investigates the moderating role of prosocial behavior in the underlying linkages.

Design/methodology/approach

This study uses a multisource, time-lagged research design to collect data from employees working in the service sector organizations in Pakistan. This study analyzes 367 responses using SmartPLS (v 4.0).

Findings

The findings of this study reveal that workplace romance elicits workplace ostracism, which, in turn, fosters interpersonal conflict among coworkers. In addition, this study finds that ingroup prosocial behavior strengthens the associations between workplace romance and workplace ostracism, and workplace romance and interpersonal conflict, mediated by workplace ostracism such that the associations are more potent at higher levels of ingroup prosocial behavior and vice versa.

Originality/value

To the best of the authors’ knowledge, this is the first study that examines workplace romance as the perpetrator-centric antecedent of workplace ostracism, and ingroup prosocial behavior in exaggerating the outgroup ostracism and interpersonal conflict.

Citation

Feng, Y., Rana, A.M., Bashir, H., Sarmad, M., Rasheed, A. and Ayub, A. (2023), "What’s love got to do with it? How does workplace romance provoke workplace ostracism and interpersonal conflict", International Journal of Conflict Management, Vol. 34 No. 4, pp. 773-800. https://doi.org/10.1108/IJCMA-09-2022-0148