Pre-Assessment requirements for tqm implementation: A hospital case study

Abstract

The TQM literature suggests that success comes to organizations ready for a change in climate. Determining levels of readiness or conversely resistance to change is an important step, yet few organizations assess readiness in starting a TQM (Total Quality Management) implementation. This paper highlights an assessment of a major hospital's readiness to implement a continuous quality improvement process. Discussion of the survey of both managers and employees regarding these characteristics are presented. The case highlights the need for establishing a common vision and providing training for teamwork. Perceptions of management and employees are important because these groups function as if perceptions are real. Background information and implications of findings are also included. Ways to diagnose and identify ways to remove potential hurdles to TQM are identified. Suggestions for implementing the methodology using the assessment framework and model are included. The findings can be used to assist in formulating plans for TQM implementations assessments in other hospitals.

Citation

Weeks, B.S., Helms, M.M. and Ettkin, L.P. (1998), "Pre-Assessment requirements for tqm implementation: A hospital case study", International Journal of Organization Theory & Behavior, Vol. 1 No. 4, pp. 417-435. https://doi.org/10.1108/IJOTB-01-04-1998-B002