National and sectoral information technology planning: a systematic literature review
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 26 February 2024
Abstract
Purpose
The public sector (PS) has extensively utilized information technology (IT); however, research reveals that the failure rate remains high, particularly for national and sectoral IT (NaSIT) applications. To this end, numerous studies have been conducted to gauge the success of IT applications, where a significant number have demonstrated the importance of planning in this regard. Consequently, the current study aims to investigate the factors that influence the success of NaSIT planning and implementation within this sector.
Design/methodology/approach
A qualitative methodology and a systematic literature review encompassing papers indexed in seven databases until November 2022 were utilized.
Findings
The review of 92 selected papers revealed that the success of NaSIT planning and implementation is influenced by a number of factors divided into nine main categories. These include vision, goals and objectives; alignment; interoperability; infrastructure; involvement; equity and digital divide; privacy, security and trust; administration; and culture. Human, social, economic and organizational factors comprise the vast majority of these factors. By addressing these factors, the failure rate of IT plans can be reduced. Governments will be able to effectively employ this technology to accomplish their missions if these factors are considered in order to decrease the failure rate of IT plans.
Originality/value
By examining the factors that influence the success of NaSIT planning and implementation in the PS, this study attempts to provide a comprehensive view of various types of research. Furthermore, policymakers can employ this perspective to improve the efficiency and effectiveness of the PS.
Keywords
Acknowledgements
The authors thank Dr Roya Pournaghi for their assistance with content analysis, which greatly improved the study.
Citation
Alidousti, S. and Sahli, F. (2024), "National and sectoral information technology planning: a systematic literature review", International Journal of Public Sector Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPSM-09-2023-0286
Publisher
:Emerald Publishing Limited
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