The user experience (UX) in libraries
Information and Learning Sciences
ISSN: 2398-5348
Article publication date: 16 April 2018
Issue publication date: 14 May 2018
Abstract
Purpose
The purpose of this paper is to review the library’s expanded role into its engagement with the user experience (UX).
Design/methodology/approach
Literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners.
Findings
Although UX is constantly expanding its focus, in actively paying close attention to its users’ unique and distinctive requirements, libraries can react more effectively in serving its patrons with a realistic and sensible set of options for the programs and services developed to satisfy the user’s changing needs and expectations.
Originality/value
The value in exploring this topic is to present a snapshot of several of the elements used by libraries in their efforts to understand and react to its patrons’ needs through its strategies deployed in support of the user experience.
Keywords
Acknowledgements
Declaration: The author declares that there is no potential conflict of interest in the research.
Citation
Massis, B. (2018), "The user experience (UX) in libraries", Information and Learning Sciences, Vol. 119 No. 3/4, pp. 241-244. https://doi.org/10.1108/ILS-12-2017-0132
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited