Public spaces as workplace for mobile knowledge workers

Abstract

Purpose

This purpose of this paper is to review the relationships between the physical and social characteristics of public and semi-public spaces and work behaviors of mobile knowledge workers employed by organizations.

Design/methodology/approach

This is a literature review of research from several disciplines on teleworking from multiple settings, particularly in public and semi-public spaces.

Findings

This review suggests that both the physical and social characteristics of public and semi-public spaces can constrain the cognitive work and communication of knowledge workers. The physical characteristics include amount of space, layout, ambient conditions and internet and Wi-Fi connectivity. To be effective, mobile workers perform different tasks at different workplaces that support those specific work tasks. Planning and coordinating work tasks for different workplaces is time-consuming and requires anticipation of constraints and effort to overcome obstacles encountered in these places.

Research limitations/implications

Little empirical research focusing on these new workplaces is available. There is much need for future research that uses larger, representative samples and a diversity of methods. As this paper is based on a review of a small number of studies currently available in peer-reviewed journals written in English, the findings should be considered tentative.

Practical implications

Understanding how the design of the physical workplace, work processes, organizational support and its interface with the virtual space support successful mobile work is crucial for organizations. Corporate real estate and facility managers of public and semi-public spaces should support mobile workers’ needs for internet and Wi-Fi connectivity and provide separate spaces for cognitive work and private business conversations.

Originality/value

This paper extends the research about teleworking from home to working in public and semi-public spaces.

Citation

Ng, C.F. (2016), "Public spaces as workplace for mobile knowledge workers", Journal of Corporate Real Estate, Vol. 18 No. 3, pp. 209-223. https://doi.org/10.1108/JCRE-10-2015-0030