Assessment of user satisfaction in an intelligent office building in Istanbul

Abstract

Purpose

The purpose of this study is to evaluate an intelligent office building based on the post occupation evaluation (POE) criteria in relation to physical and psychosocial user needs.

Design/methodology/approach

Data were collected using a questionnaire. The first group of questions was to determine demographic information; the second group of questions includes questions, which aim to measure the comfort level of the building users. The questionnaire also includes open-ended questions on other comments and suggestions. The data of the research were evaluated with the SPSS program and frequency and percentage distributions were determined. A total of 110 employees participated in the survey.

Findings

The results showed that the participants were generally satisfied with the design quality, indoor air quality and building support services quality of the building, while there were also participants who report dissatisfaction about the floor covering materials and ventilation of the spaces. At the end of the study, attention was drawn to the importance of POE in connection with user requirements.

Originality/value

It is considered that this study will shed light on future works by developing a perspective on intelligent office buildings in terms of user requirements and research process with the results obtained.

Citation

Aksoy, M. and Uzunoglu, S.S. (2020), "Assessment of user satisfaction in an intelligent office building in Istanbul", Journal of Facilities Management, Vol. 18 No. 3, pp. 325-340. https://doi.org/10.1108/JFM-05-2020-0030