Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Abstract

Purpose

This study aims to investigate the link between information technology capabilities (ITC) and organizational performance (OP) in the hospitality industry by focusing on the indirect effect of sustainability practices, service innovation (SINO), service improvement (SIMP) and the moderating role of top management support (TMS).

Design/methodology/approach

Time-lagged survey data from 488 hotel managers in the United Arab Emirates was used in this study to examine the hypotheses by the PROCESS Macro.

Findings

The authors found significant support for our framework, demonstrating that ITC are linked with OP. The study found that ITC and OP are sequentially mediated by sustainability practices, SINO and SIMP. Additionally, the influence of information technology (IT) capabilities on OP is moderated by TMS, whereas TMS also enhances the sequential mediating effect of sustainability practices, SINO and improvement, such that the sequential mediating effect is stronger when TMS is at a high level.

Originality/value

To the best of the authors’ knowledge, this paper is the first to examine the sequentially moderated mediating effect of sustainability practices and then SINO and SIMP between ITC and OP using a time-lagged design in the hospitality industry.

Citation

Mehmood, K., Zia, A., Alkatheeri, H.B., Jabeen, F. and Zhang, H. (2023), "Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation", Journal of Hospitality and Tourism Technology, Vol. 14 No. 5, pp. 701-716. https://doi.org/10.1108/JHTT-05-2021-0149