Museums and communicating climate change-related issues on Facebook platforms

Abstract

Purpose

This research examines the ways in which museums have utilised their Facebook platforms to communicate about climate and environmental-related challenges. The aim is to offer a snapshot of the phenomenon of museums as contributors to communicating climate-related topics and climate change education.

Design/methodology/approach

A content analysis of a purposeful sample of 10 museums’ Facebook postings was conducted. The study examines the themes and topics concerning climate issues that museums have posted and communicated about, the nature of the communication and an examination of responses from the audience.

Findings

This research reveals that not all museums in the study sample have communicated the different research-informed causes or contributors to climate challenges confronting societies today. There is also very little evidence of dialogic engagement with audience and the public-at-large. Most communication is still one-way focussing on the relaying of information.

Originality/value

This research highlights the roles of cultural heritage institutions such as museums in communicating climate change-related topics and the need to move towards a more dialogic mode of engagement with their audience. Museums have a role in serving as a trusted and inspirational space for public debates and community empowerment for dealing with climate challenges.

Citation

Bikovska, D. and Liew, C.L. (2023), "Museums and communicating climate change-related issues on Facebook platforms", Online Information Review, Vol. 47 No. 5, pp. 974-988. https://doi.org/10.1108/OIR-05-2022-0255