Personalized cloud service review analysis based on modularized ontology

Abstract

Purpose

The purpose of this paper is to analyze cloud reviews according to the end-user context and requirements.

Design/methodology/approach

propose a comprehensive knowledge base composed of interconnected Web Ontology Language, namely, modular ontology for cloud service opinion analysis (SOPA). The SOPA knowledge base will be the basis of context-aware cloud service analysis using consumers' reviews. Moreover, the authors provide a framework to evaluate cloud services based on consumers' reviews opinions.

Findings

The findings show that there is a positive impact of personalizing the cloud service analysis by considering the reviewers' contexts in the performance of the framework. The authors also proved that the SOPA-based framework outperforms the available cloud review sites in term of precision, recall and F-measure.

Research limitations/implications

Limited information has been provided in the semantic web literature about the relationships between the different domains and the details on how that can be used to evaluate cloud service through consumer reviews and latent opinions. Furthermore, existing approaches are lacking lightweight and modular mechanisms which can be utilized to effectively exploit information existing in social media.

Practical implications

The SOPA-based framework facilitates the opinion based service evaluation through a large number of consumer's reviews and assists the end-users in analyzing services as per their requirements and their own context.

Originality/value

The SOPA ontology is capable of representing the content of a product/service as well as its related opinions, which are extracted from the customer's reviews written in a specific context. Furthermore, the SOPA-based framework facilitates the opinion based service evaluation through a large number of consumer's reviews and assists the end-users in analyzing services as per their requirements and their own context.

Citation

Ben-Abdallah, E., Boukadi, K., Hammami, M. and Karray, M.H. (2020), "Personalized cloud service review analysis based on modularized ontology", Online Information Review, Vol. 44 No. 5, pp. 953-975. https://doi.org/10.1108/OIR-06-2019-0207