A framework of open government data (OGD) e-service quality dimensions with future research agenda

Abstract

Purpose

This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD.

Design/methodology/approach

A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD.

Findings

Five e-service quality dimensions of OGD are identified in the study; website design, fulfilment, service provision to the user while interfacing with the OGD Web portal, service provision to the user during and after the value-creation and innovation period and security/privacy. To further OGD re-use for value creation and innovation, it is important that the e-service quality dimensions are built into all OGD programmes by public authorities.

Originality/value

Hitherto, extant research has focused on the data quality dimensions of OGD, but the dimensions linked with e-service have not been explored. This study seeks to fill this gap and, in addition, suggests further research requirements in this field.

Citation

Alexopoulos, C., Saxena, S., Rizun, N. and Shao, D. (2023), "A framework of open government data (OGD) e-service quality dimensions with future research agenda", Records Management Journal, Vol. 33 No. 1, pp. 20-32. https://doi.org/10.1108/RMJ-06-2022-0017