The Emotional Traveler: Happiness and Engagement as Predictors of Behavioral Intentions Among Tourists in Northern Norway

Abstract

Recent theories on emotion suggest that a limited set of core feelings are the cornerstone of subjective experiences. The article proposes to bring this perspective more deeply into the study of tourist experiences and behavioral intentions. It argues that two distinct categories of positive feelings are of particular importance when analyzing the experiences of travelers. The first category reflects feelings such as happiness, pleasure, and satisfaction. The second category reflects feelings such as engagement, interest, and absorption. With questionnaire data from 505 visitors to two popular sites in Northern Norway, the current study investigated the degree to which visitors’ on-site feelings of happiness and engagement predict intentions to revisit to, or recommend to others, the destination. Results showed that engagement, but not happiness, predicted the visitors’ intention to revisit. Engagement further predicted intentions to recommend the site to others. Feelings of on-site happiness also predicted recommendation intentions. The implications of the theoretical perspective and empirical results presented in the article are discussed.

Citation

Vittersø, J., Prebensen, N.K., Hetland, A. and Dahl, T. (2017), "The Emotional Traveler: Happiness and Engagement as Predictors of Behavioral Intentions Among Tourists in Northern Norway", Advances in Hospitality and Leisure (Advances in Hospitality and Leisure, Vol. 13), Emerald Publishing Limited, Leeds, pp. 3-16. https://doi.org/10.1108/S1745-354220170000013001