Transferability of Asian Paradigm in Hospitality Management to Non-Asian Countries

Abstract

The Asian paradigm is more than just a demonstration of visually impactful behaviors and practices by hospitality establishments that can be explained by their different Asian cultural backgrounds and reinforced by training; it is focused on the customer, leveraging of the commercial environment while highlighting, not hiding, cultural and destination differences to give people more reasons to visit and repeatedly use their properties. This chapter examines to evaluate transferability of Asian paradigm in hospitality management concepts to non-Asian countries; what and how Asian paradigm in hospitality management can be transferred. For the detailed level on examination and discussion of transferability of Asian concepts, the chapter includes case of Shangri-La Hotels and Resorts for operators’ point of view.

Citation

Chen, A.L. and Chon, K. (2016), "Transferability of Asian Paradigm in Hospitality Management to Non-Asian Countries", Tourism and Hospitality Management (Advances in Culture, Tourism and Hospitality Research, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 143-157. https://doi.org/10.1108/S1871-317320160000012011