Critical Success Factors of Contractors in Affordable High-rise Public Housing in Malaysia

Abstract

In Malaysia, there seems to be no mutual and general agreement among construction industry players and researchers on what the critical success factors (CSFs) of construction projects are since characteristics of construction projects vary across various projects complexity. This chapter thus examines the CSFs for affordable high-rise public housing projects in Malaysia through a thorough review of the literature on the CSFs, which were then contextually customised via a pilot study and presented in the form of Relative Importance Index (RII). Primary data were collected via administration of questionnaire surveys to 170 construction stakeholders of affordable high-rise public housing projects in Malaysia. The findings of this study revealed that the top 10 ranks are good management and supervision at site, good personal behaviour by all participants, good implementation in safety management and practice, high commitment in quality control by management, competent manager/supervisor, good communication and coordination, good and enough material and equipment, experience worker, clear objective and goals and good support by senior employee/management, whereby it is crucial in ensuring the project success of affordable high-rise public housing projects in Malaysia. This chapter provides clear guidelines for the contractors of affordable high-rise public housing projects to be more competitive in the construction industry by illustrating the important factors to be considered while delivering the projects to their respective clients.

Citation

Hadi, A.A.A., Ismail, S., Rani, N.I.A. and Bakar, N.F.S.A. (2022), "Critical Success Factors of Contractors in Affordable High-rise Public Housing in Malaysia", Din, M.F.M., Alias, N.E., Hussein, N. and Zaidi, N.S. (Ed.) Sustainability Management Strategies and Impact in Developing Countries (Community, Environment and Disaster Risk Management, Vol. 26), Emerald Publishing Limited, Leeds, pp. 179-194. https://doi.org/10.1108/S2040-726220220000026014