Index
Cross-Sectoral Relations in the Delivery of Public Services
ISBN: 978-1-78743-172-0, eISBN: 978-1-78743-171-3
ISSN: 2051-6630
Publication date: 29 January 2018
This content is currently only available as a PDF
Citation
(2018), "Index", Cross-Sectoral Relations in the Delivery of Public Services (Studies in Public and Non-Profit Governance, Vol. 6), Emerald Publishing Limited, Leeds, pp. 223-231. https://doi.org/10.1108/S2051-663020180000006012
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited
INDEX
Actors
cognitive alliance
, 42
co-production
, 160
public system
, 39–40
trust and reliability
, 40
VSA
, 32
Advocacy
, 105
AIDS
, 113–114
state-CSO partnerships in
, 117–118, 124–127
Alford, J.
, 160
American Psychiatric Association (APA)
, 201
Anheier, H. K.
, 97, 116
ANIAI. See Association of Italian Urban Architects (ANIAI)
Ansell, C.
, 178, 181, 182–183, 186, 187, 188, 190, 191
APA. See American Psychiatric Association (APA)
Architect model
, 56, 60, 61, 71, 73, 74
See also Arts and culture
Arts and culture
architect model
, 56, 60, 61, 71, 73, 74
business investments in
, 60–74
See also Business investments in arts and culture
facilitator model
, 56, 71, 73
private supports to
, 57–60
public supports to
, 56–57
sponsor model
, 56, 71
Arts organizations
, 56
ASD. See Autism Spectrum Disorder (ASD)
Association of Italian Urban Architects (ANIAI)
, 186
Autism
, 201
Autism Spectrum Disorder (ASD)
, 201–203
care services
, 202–203
description
, 201
diagnosis reference
, 202
DSM-5 on
, 201–202
Balanced interests
, 9
Balanced Scorecard, Common Assessment Framework
, 7
Bazzani, Cesare
, 185
Behn, R. D.
, 7
Belgian community land trust model
, 174
Ben-Ner, A.
, 99
Bettman, J. R.
, 80
“Big Project Logistics and Ports”
, 185–186
Bloodgood, E.
, 115
Bottom-up agreement
, 137
Bovaird, T.
, 5, 14, 159
Bozeman, B.
, 5
Braga, A.
, 27
Brandsen, T.
, 159, 160
Brazil
, 112
state-CSO partnerships in
, 117–128
AIDS
, 117–119, 124–127
culture
, 122–124
historical analysis
, 123–127
regulation and standards
, 115, 128
social assistance
, 119–122
Support Shelters
, 118
Bresser-Pereira, L. C.
, 128
Bureaucracy
, 209
Bureaucratic model
, 125
Business investments in arts and culture
, 60–74
cluster analysis
, 66–70
complex set of variables
, 73
data collection and analysis
, 61–66
fusion
, 71
managerial implications
, 74
motivations for
, 58
neighbours
, 71
research setting
, 60–61
things-in-common
, 70–71
types of
, 70–72
Buxton, R. C.
, 11
CAMS. See Social Movements Commission (CAMS)
Case study research
, 184
CEBAS. See Social Assistance Charitable Entity Certificates (CEBAS)
CECODHAS
, 162, 163, 166
Cellini, R.
, 56
Ciasullo, M. V.
, 41
Cities from the Sea - Maritime identity and Urban Regeneration, in Naples
, 186, 188
Citizen participation
, 138, 159–160
City Council of Naples
, 185
Civil society
public sector and
, 179
See also Nonprofit organization (NPO)
Civil society organizations (CSO)
, 112
public management approaces
, 115
regulatory change
, 115
See also State-CSO partnerships
CNAS. See National Council of Social Service (CNAS)
CNEAS. See National Registry of Social Assistance Entities (CNEAS)
Co-contamination
, 6
Co-created value
, 6
Co-creation
, 160
Co-delivery
, 42
Co-design
, 42
Co-destruction of value
, 6
Cognitive alliance
, 42
Co-governance
, 199–200
Cohousing
, 156
Co-innovation
, 8
Co-learning
, 45
Collaboration
characteristics
, 137–138
concept
, 137
cross-sector
, 60, 150
nonprofit-business
, 60
public system governance
, 45
Collaborative arrangements
, 104–105
Collaborative communities
, 90
Collaborative governance
, 133
actors in
, 179, 180
aim of
, 180
as alternative to adversarialism
, 178
case study. See San Vincenzo’s Pier, Naples
defined
, 178
emergence
, 178
facilitative leadership
, 188, 189
institutional design
, 188–189
overview
, 178–180
public participation and
, 181
scheme of
, 180
Co-makers
, 40
Co-management
, 200
Community asset ownership
, 138
Community co-production
, 200
Community land trust
, 172–174
activity
, 172–173
defined
, 172
features
, 173
governance
, 174
as place-based organization
, 173
sponsors
, 173
urban
, 174
Comunian, R.
, 59, 62, 65
Conlon, E. J.
, 9
Connolly, T.
, 9
Consultation
, 105
Contractual arrangements
, 105
Control
agile modes of
, 8
alternative modes of
, 7–8
dialogue-based
, 8
ex-post
, 11, 13
Co-producers
, 9
Co-production
, 199–200
activities
, 160
citizens in
, 161
collective
, 200, 204
concept
, 42, 159–162
conceptualisation of
, 199
incentives
, 160–161
negative effects
, 6
nonprofit organization (NPO)
, 105
organizations participating to
, 162
performance management and
, 3–4
service improvement
, 8
stages of
, 42
studies on
, 199
value chain perspective
, 5
Corporate giving
, 57–60
donations
, 57–58
marketing purposes
, 58
philanthropy
, 58
purposes or goals of
, 58
sponsorships
, 58–59
See also Business investments in arts and culture
Corporate philanthropy
, 58
for arts and culture
, 59
Corporate productivity model
, 59
Cost efficiency, infrastructure projects
, 136
Coule, T.
, 116
Cross-sectoral relations
, 80–83
collaborative communities
, 90
private-nonprofit
, 91
Cross-sector collaboration
, 60, 150
Cuccia, T.
, 56
Cultural Commitment Term (TCC)
, 123
Cultural institutions
, 57
Culturalization of economy
, 54
Cultura Viva Program, Brazil
, 113, 122–124, 125, 127
Culture
arts and. See Arts and culture
state-CSO partnerships and
, 122–124, 127
Cushman, M.
, 100
Deliberative practices
, 138
Denmark
, 208–209
Deutsch, S. J.
, 9
Diagnostic and Statistical Manual of Mental Disorders (DSM-5)
, 201–202
DiMaggio, P. J.
, 205
Disabled individuals, housing and
, 168
“Dissemination and Exploitation Event”
, 188
Donations
, 57–58
Driessen, P. J.
, 139
Dudau, A. I.
, 8
Economic dimension
, 40
Effectiveness
, 7
Efficiency
, 7
Encyclopedia of Housing
, 163
England. See United Kingdom
Environmental dimension
, 39
ETHOS. See European Typology of Homelessness and Housing Exclusion (ETHOS)
European Commission
on housing exclusion
, 158
on social housing
, 162
European Typology of Homelessness and Housing Exclusion (ETHOS)
, 158
Ex-post control
, 11, 13
Facilitator model
, 56, 71, 73
Farr, M.
, 6
FEANTSA
, 158
Finland
healthcare services
, 83–91
municipality-based service structure
, 81–82
population with lifelong medical conditions
, 82
public healthcare
, 81
France
housing solutions
, 164
“Friends of Molo San Vincenzo”
, 188
Gash, A.
, 178, 181, 182–183, 186, 187, 188, 190, 191
Germany
housing solutions
, 164
Glasbergen, P.
, 139
Godin, Jean Baptiste
, 156
Governance International
, 159
Government’s role, hybrid organisations and
, 208–210
Hakanen, T.
, 138–139
Hansmann, H.
, 99
Hartley, J.
, 115
Healthcare services
, 83–91
Historical institutionalism
, 114–117
Homelessness
, 158
definition
, 158
manifestations
, 158
Hood, C.
, 26
Housing
demands
, 166–168
disabled individuals and
, 168
economic crisis
, 156–157, 158–159, 164, 166, 167, 168
immigrants and
, 168
needs
, 157–159
overview
, 156–157
private market and
, 167
See also Social housing
Housing exclusion
, 158
Housing policies
, 157
Housing poverty
, 157–158
financial crisis and
, 158
Humanization of user value
, 10–11
Hybrid organisations
developmental paths
, 205–207
government’s role
, 208–210
health social care services
, 197–201
logistic organisation
, 203–205
overview
, 196–197
service implementation models
, 203–205
users and
, 205–208
Immigrants, housing and
, 168
Industrialized countries
public expenditures in culture
, 54
welfare policies
, 54
World War II
, 54
Infrastructure projects
, 131–151
early stages
, 132–136
activities
, 133, 135
actors
, 135
engineering
, 133
knowledge exchange and learning
, 134
planning
, 133
public acceptance
, 136
technologies
, 133
time and cost efficiency
, 136
empirical analysis
, 140–145
empirical results
, 145–149
overview
, 131–132
See also Italian utilities industry; Value co-creation
ISTAT. See National Institute of Statistics (ISTAT)
Italian NPOs
, 97
expenditures
, 97
research /study
discussion
, 106–108
findings
, 102–105
objectives and methods
, 101–102
size
, 99
Welfare State Theory and
, 98
workers/employees
, 97, 98
Italian utilities industry
, 140–151
empirical analysis
, 140–145
questionnaire
, 143–145
sample
, 141–142
empirical results
, 145–149
cooperative initiatives
, 148–149
external factors
, 149
Italy
arts and culture in
business investments in
, 60–74
public spending in
, 56–57
housing demands
, 166–168
social housing projects in
, 168–172
criteria
, 169
Padova
, 36, 171–172
Parma Social House
, 169–170
Sharing Hotel Residence
, 170–171
Jaakkola, E.
, 138–139
Keeley, M.
, 9
Knowledge exchange
, 134
Kominis, G.
, 8
Kooiman, J.
, 36
Koppenjan, J. F. M.
, 139
Learning, and knowledge exchange
, 134
Leydesdorff, L.
, 102
Lichtenstein, S.
, 83
Lindemann, B.
, 13
Living arrangement
, 156
LOAS. See Social Assistance Organic Law (LOAS)
Local infrastructure
, 133
Loffler, E.
, 5
Logistic organisation
, 203–205
Macro-environment
, 32
Managerial model
, 125
Marketing
, 3
Meijer, A.
, 159
Meso-environment
, 32
Meta-environment
, 32
Meyer, J. W.
, 205
Micro-environment
, 32
Milbourne, L.
, 100
Milward, H. B.
, 80
Mintzberg, H.
, 107
Moore, M.
, 27
Multi-level governance
, 34, 44
Multi-stakeholder engagement
, 39
Municipality of Parma
, 170
National Council of Social Service (CNAS)
, 120
National Cultural Plan (PNC)
, 123
National Health Service (NHS)
, 90–91
National Institute of Statistics (ISTAT)
, 97
National Program for the Improvement of Private Social Assistance Network
, 121
National Program of Culture, Education and Citizenship, Brazil
, 122
National Registry for Pontos de Cultura
, 123
National Registry of Social Assistance Entities (CNEAS)
, 121
National Research Council (CNR-IRISS)
, 186, 188
Nationwide Census of Industry and Services
, 97
Neo-institutional theories
, 203–210
See also Hybrid organisations
NESTA
, 159
Netherlands
housing solutions
, 164
interactive planning in
, 139
Networked-governance
, 28
New Public Governance (NPG)
, 159, 200
New public management (NPM)
, 2, 24
public administration and
, 26–27
Non-distribution constraint, NPOs and
, 99
Nonprofit-business collaboration
, 60
Nonprofit organization (NPO)
, 96–97
collaborative arrangements
, 104–105
contracts for
, 100
contractual arrangements
, 105
non-distribution constraint
, 99
triple helix approach
, 102, 103–104
trustworthiness of
, 99–100
Normative Instruction
, 123
NPM. See New Public Management (NPM)
Organizational fragmentation
, 134
Organizational learning
, 45
Osborne, S. P.
, 26
Osterwalder, A.
, 13–14
Ostrom, E.
, 134
Outsourcing
, 105
Padova
, 36, 171–172
Parma Social House
, 169–170
Patmore, B.
, 116
Payne, J. W.
, 80
Pellicano, M.
, 41
Performance logics
, 11, 13
Performance management
, 1–16
balanced interests
, 9
challenges of
, 7–11
coordination of actors and activities
, 8–9
implications for
, 11–15
middle managers and
, 8
Personalization of public service
, 6–7
Pestoff, V.
, 159–160
Pierson, Paul
, 114
Pluralist state
, 159
Plural sector
, 107
See also Civil society
Plural state
, 159
PNC. See National Cultural Plan (PNC)
Poland
, 209
Port Authority of Naples
, 185–186
Port Regulator Plan
, 185–186
Portugal
housing solutions
, 164
Powell, W. W.
, 205
Prakash, A.
, 115
Private supports, to arts and culture
, 57–60
See also Corporate giving
Proactive organizations
, 45
Propeller Club
, 187–188
Public acceptance, infrastructure projects
, 136
Public administration
, 26
Public engagement and participation
, 138
Public governance
, 3–7, 24
measuring
, 5
model
, 125
PVM
, 27–30
VSA
, 35–37
See also Collaborative governance
Public Interest Civil Society Organizations (Law 9790/99)
, 114
Public management paradigms
, 115–117
Public management theories
, 200
Public opinion
, 80
Public–private partnership
, 28, 83–84
bilateral
, 139
infrastructure projects
, 139
Public service design (PSD)
, 3
human-centred values
, 10
participatory design
, 10
performance logics
, 11, 13
performance management challenges and
, 7–11
personas and value components
, 13–15
top-down design approach
, 10
wins and losses
, 9–10
Public-Service-Dominant approach
, 2
Public service organisations (PSO)
, 195–211
challenge for
, 198
co-production. See Co-production
evolution of
, 198
as hybrid organisations
developmental paths
, 205–207
government’s role
, 208–210
health social care services
, 197–201
logistic organisation
, 203–205
overview
, 196–197
service implementation models
, 203–205
users and
, 205–208
service delivery
, 198
strategic orientation of
, 3
sustainable business models
, 4
Public system governance
, 37–45
actors, identification and selection of
, 39–40
co-learning
, 45
cooperation and collaboration
, 45
defined
, 44
diffusion of
, 44–45
emersion of
, 46
establishing boundaries
, 41–42
features
, 44
fit strategy-tactics
, 43–44
postulates
, 37, 38
Public utility
, 132
Public value
, 5–6
co-production of
, 6
neglecting
, 9
Public value co-creation
strategies enabling
, 37–45
Public value management (PVM)
, 25
assumptions
, 28
public governance and
, 27–30
VSA
, 35–37
PVM. See Public value management (PVM)
Radnor, Z.
, 11
Regulated committees
, 137
Regulation
, 115
Relational equilibrium
, 43
Renaissance
, 57
Rousseff, Dilma
, 118
Rowan, B.
, 205
Salamon, L. M.
, 97, 116
Sandfort, J.
, 80
San Vincenzo’s Pier, Naples
, 185–191
actions and initiatives taken in
, 186–190
citizens interest in
, 189–190
collaborative process
, 187–189
facilitative leadership
, 188, 189
institutional design
, 188–189
institutions and authorities governing
, 186
Italian Navy and
, 186
methodology of study on
, 184–185
overlapping interests i
, 187
sustainable use of
, 188
Schkade, D. A.
, 80
“Sea Town”
, 188
Secchi, L.
, 112, 115
Self-organisation institutionalism, in United Kingdom
, 209
Service-dominant logic
, 24, 27
Service fetishism
, 91
Service implementation models, hybrid organisations
, 203–205
SERVQUAL
, 7
Skocpol, Theda
, 114
Slovic, P.
, 83
Social assistance, state-CSO partnerships
, 119–122, 126–127
Social Assistance Charitable Entity Certificates (CEBAS)
, 120
Social Assistance Organic Law (LOAS)
, 120
Social capital
, 136
Social dimension
, 40
Social exclusion
, 158
Social housing
concept of
, 162–166
Italian projects
, 168–172
criteria
, 169
Padova
, 36, 171–172
Parma Social House
, 169–170
Sharing Hotel Residence
, 170–171
policies
, 163
as policy innovation
, 174–175
social aspect
, 165–166
stakeholders
, 164
traditional welfare policies vs.
, 165
Social housing associations
, 165
Social Housing Foundation
, 170
Social innovation process
, 100
Social Movements Commission (CAMS)
, 118
Sponsor model
, 56, 71
Sponsorships
, 58–59
Stakeholders
dimensions
, 39
strategic selection of
, 39
State-CSO partnerships
, 117–128
AIDS
, 117–119
culture
, 122–124
historical analysis
, 123–127
regulation and standards
, 115, 128
social assistance
, 119–122
States and Social Revolutions (Skocpol)
, 114
Strategic planning
, 43
SUAS. See Unified Social Assistance System (SUAS)
Superior Council of Public Works
, 185
Support Shelters, Brazil
, 118
Supra-system
, 32
TCC. See Cultural Commitment Term (TCC)
Technical sponsorship
, 58
Territorial governance
, 180
Third Industrial Revolution
, 107
Third-sector employees
as forgotten social entrepreneurs
, 91
private services
, 90–91
Time, infrastructure projects
, 136
Time-to-market
, 43
Top-down design approach
, 10
Top-down policy reforms
, 83
Triple helix model
, 100–101, 102
NPOs
, 102, 103–104
Trust theory
, 99
Unified Social Assistance System (SUAS)
, 121
United Kingdom
health system
, 82
housing associations
, 164
NHS
, 90–91
nonprofits
, 100
population with lifelong medical conditions
, 82
self-organisation institutionalism
, 209
sponsor model
, 56
United Nations
, 5
United States
community land trust in
, 174
fiscal crisis of 2008
, 198
Urban Governance Index
, 5
Users, hybrid organisations and
, 205–208
User value, humanization of
, 10–11
Value
co-destruction of
, 6
Value co-creation
, 132
collaboration
, 137–138
literature about
, 138–139
public services
, 139
See also Infrastructure projects
Van Dooren, W.
, 7
Van Eijck, K.
, 13
Van Vliet, M.
, 36
Verschuere, B.
, 159, 160
Viable systems approach (VSA)
, 24
actors
, 32
boundaries identification
, 33
concept
, 30, 36
dimensions
, 30–31, 35f
fit strategy-tactics
, 33–34
PG and PVM through
, 35–37
system governance
, 34–35
Villa Family Project
, 14
Visual arts
, 71
See also Arts and culture
Voorberg, V. H.
, 161
Weisbrod, B. A.
, 207
Welfare State Theory
, 98
Workarts
, 59
Working citizens, defined
, 80
Working citizens’ cross-sectoral preferences
, 79–91
healthcare services
, 83–91
private services
, 90–91
public managers exploiting
, 82
service delivery preferences
, 87–89
World War II
, 54
Yin, R. K.
, 184
- Prelims
- Refocusing Performance Management through Public Service Design?
- An Integrated Framework Toward Public System Governance: Insights from Viable Systems Approach
- Public Support and Corporate Giving to the Arts and Culture in Times of Economic Crisis: An Exploratory Analysis on the Italian Case
- Working Citizens’ Cross-Sectoral Preferences in England and Finland
- Government–Third Sector Relations and the Triple Helix Approach: Patterns in the Italian Social Innovation Ecosystem
- Paradigms of Public Management and the Historical Evolution of State–CSO Partnerships: A Comparison of AIDS, Social Assistance, and Cultural Policy
- Infrastructure Projects as a Value Co-creation Process
- The Co-production of Housing Policies: Social Housing and Community Land Trust
- Collaborative Governance: A Successful Case of Public and Private Interaction in the Port City of Naples
- The Relationships between Government and Civil Society in Performing Public Service Hybrid Organisations: Some Insights from a Comparative Study
- About the Authors
- About the Editors
- Index