Quality Assurance Breaking Down Barriers with External Stakeholders: An Investigation of Current and Potential Roles of Stakeholders

Abstract

The involvement of stakeholders such as employers, alumni, and students has always been considered a key element in improving the higher education (HE) system. While considering stakeholders as key players in serving the market and in improving HE instruction, a two-sided collaborative involvement should aim at satisfying the mutual interests and overcoming existing barriers. Quality assurance systems have always supported crossing these barriers to link with the external stakeholders. However, many of the external quality assurance agencies (EQA) in the Middle East and North Africa (MENA) region specify a group of external holders, limiting the various types of key stakeholders needed to enhance the academic programs. On the other hand, there are encountered risks in involving stakeholders if left with no objective guidance, especially that quality agencies are formidably urging the universities to consider the external stakeholders’ inputs to satisfy the quality assurance standards. The main objective of this chapter is to investigate the types of stakeholders’ and their levels of involvement within the local higher education institutions (HEIs). The chapter aims to provide an insight to invest in this involvement and utilize it to further improve the programs and their graduate attributes and suggests actions that would proficiently and truly enhance the involvement of external stakeholders. The outcomes of this chapter are expected to guide the EQAs and the HEIs to develop new practices in involving stakeholders, such as curriculum input, collegiate internships, aligning graduate attributes to market needs, financial support through endowments, professional development, and partnerships in service-level agreements.

Citation

Alhamad, B. (2023), "Quality Assurance Breaking Down Barriers with External Stakeholders: An Investigation of Current and Potential Roles of Stakeholders", Saeed, S.T. and Sherwani, K.H. (Ed.) Quality Assurance in Higher Education in the Middle East: Practices and Perspectives (Innovations in Higher Education Teaching and Learning, Vol. 54), Emerald Publishing Limited, Leeds, pp. 19-48. https://doi.org/10.1108/S2055-364120230000054002