An effective mediation strategy to minimize the impact of change

Abstract

Purpose

The purpose of this article is to outline the way in which internal mediation has been rolled out to support the successful merger of three NHS (National Health Service) Trusts in London.

Design/methodology/approach

Based on the success of internal mediation as a method of managing and minimizing conflict in the workplace at other NHS Trusts, Barts Health NHS Trust recognized the potential of internal mediation to monitor, manage and minimize conflict and associated disruption in the workplace. Recognizing the benefits of attracting a multidisciplinary team of mediators and securing the backing of line managers to support the approach has put in place a bid for the funding of training for 140 mediators across the new Trust's five sites.

Findings

The introduction of internal mediation has contributed to a significant decrease in legal expenditure and the number of formal disciplinary cases, which has consequently reduced the time line managers and other employees have had to spend on this type of activity. The strategy has also had an influence – although yet to be calculated – on the environment and culture of the organization. The introduction of tools to respond quickly to conflict situations enables staff to address issues promptly, before they escalate, thereby keeping patient care at the top of everyone's agenda.

Originality/value

The case study presents a clear best practice approach for large organizations or those going through a merger or acquisition that may be considering how to positively manage conflict and dispute resolution in the workplace. It presents cost saving results associated with the introduction of internal mediation and indicates associated organizational benefits, such as the engagement of line managers with the solution.

Citation

Roberts, T. (2013), "An effective mediation strategy to minimize the impact of change", Strategic HR Review, Vol. 12 No. 6, pp. 317-321. https://doi.org/10.1108/SHR-06-2013-0064