Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Abstract

Purpose

Quality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose of this study is to analyze the potential impact of Quality 4.0 on organizational performance.

Design/methodology/approach

This study through an integrative literature review critically analyzed 41 previous literature articles to study the impact of Quality 4.0 on various metrics of organizational performance.

Findings

The results of the review suggest that Quality 4.0 may have an impact on financial performance, customer value proposition, internal business processes, learning and growth, environmental performance and social performance.

Research limitations/implications

This study is limited by the databases reviewed. The second limitation is that this study considered articles published in the English language. Therefore, articles published in other languages were not considered in this study.

Practical implications

Organizations can use the findings of this study to strongly leverage the implementation of Quality 4.0 to reach their strategic objectives and improve competitive advantage.

Originality/value

This is the first study to explore the impact of Quality 4.0 on organizational performance through an integrative literature review.

Citation

Antony, J., Sony, M., Furterer, S., McDermott, O. and Pepper, M. (2022), "Quality 4.0 and its impact on organizational performance: an integrative viewpoint", The TQM Journal, Vol. 34 No. 6, pp. 2069-2084. https://doi.org/10.1108/TQM-08-2021-0242