Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry

Abstract

Purpose

The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry.

Design/methodology/approach

Data were collected via survey administered to 402 employees of five-star hotels in Antalya, Turkey. Data were analyzed using SPSS package program.

Findings

The results showed that there was a significant and negative relationship between perceived organizational support and presenteeism and a significant and positive relationship between work-family/family-work conflict and presenteeism. Moreover, perceived organizational support had no significant effect on presenteeism, while work-family/family-work conflict had a significant effect on presenteeism.

Practical implications

Hotels need a healthy and productive workforce to ensure customer satisfaction and increase the quality of service. Reducing work-family/family-work conflict and increasing organizations’ support to employees is critical for protecting employee health and eliminating presenteeism behavior.

Originality/value

This study provides organizations with practical and theoretical implications to improve employee health and productivity.

Citation

Arslaner, E. and Boylu, Y. (2017), "Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry", Tourism Review, Vol. 72 No. 2, pp. 171-183. https://doi.org/10.1108/TR-09-2016-0031