Managing Public-Access Computers

Citation

Cassell, K.A. and Mercado, M.I. (2000), "Managing Public-Access Computers", The Bottom Line, Vol. 13 No. 3. https://doi.org/10.1108/bl.2000.17013cae.001

Managing Public-Access Computers

Barclay, Donald A.Neal-Schuman Publishers, Inc.New York2000

Keywords Computer management, Purchasing, Computer hardware, Computer software, CD-ROM, Training

As libraries add more public-access computers, they must systematize the way they handle them. This book, one of Neal-Schuman's How-To-Do-It Manuals, will be a tremendous help to libraries as they add computers in their libraries. Barclay takes the librarian from the beginning to the end of the process, by first discussing what the manager needs to know about technology. He also thinks of the novice and provides a glossary of computer concepts. In chapter 2, Barclay discusses the facilities and lays out the decisions that must be made. Provided is a checklist of questions to consider, including where the VDTs should be placed, lighting issues, desk and chair options, ergonomic issues and whether workstations should be clustered or decentralized. Chapter 3 focuses on the issues involved in purchasing hardware, such as PCs vs. Macs, what brand to buy, how many computers are needed, what additional components to add such as CD-ROM drives, sound cards, video cards and modem cards, what adaptive technology to acquire, and what kind of vendor to use. The next chapter deals with software, both system software and application software (Microsoft Office, graphics software, etc.). Barclay discusses how to purchase it and considers as to whether to load it on a server or on the workstation hard drive. Another chapter is devoted to CD-ROMs and options for accessing them including local area networks or designated workstations. In chapter 6 Barclay tackles printers - a problem for many libraries. He includes such issues as networked vs. non-networked printers, printer maintenance and service, and whether to charge for printing. Barclay discusses how to work with the technicians who service the computers and the many security issues involved with computers from the physical security to system and software security. He gives advice on staffing public-access computers, namely, who should do what. Barclay gives advice on what different levels of staff can be expected to do, how to schedule users on the computers and what should be developed into staff or public policies. He also outlines training staff needs and provides a checklist of what staff should know. Finally, the author talks about handling the users, communicating the library's policy, providing appropriate signage, training and manuals for users, handling user complaints and handling problem users. Although this book does not provide all the answers, it does lay out most of the questions libraries and librarians have about public-access computers. Recommended for libraries large and small.