Participative quality control — how General Motors adopted a Japanese idea

Abstract

To‐day, Japan challenges the world as the front‐runner in quality manufactured goods — transistors, television sets, cameras, watches, and what‐have‐you. To the British man‐in‐the‐street, this may seem incredible; for many are still around who remember imported Japanese goods as being synonymous with cheap, inferior products. To what then is this transformation attributable?

Citation

Jones, L. (1977), "Participative quality control — how General Motors adopted a Japanese idea", Education + Training, Vol. 19 No. 4, pp. 99-104. https://doi.org/10.1108/eb016495