Interaction Management — a case study
D.G. Roberts
(Manager (Management Development), Hong Kong Telephone Co. Ltd.)
38
Abstract
This paper deals with what has been done at Hong Kong Telephone with Interaction Management (IM), and how this compares with what was done in the Bell System with Supervisory Relationships Training (SRT), its predecessor.
Citation
Roberts, D.G. (1984), "Interaction Management — a case study", Education + Training, Vol. 26 No. 5, pp. 130-132. https://doi.org/10.1108/eb017027
Publisher
:MCB UP Ltd
Copyright © 1984, MCB UP Limited