Encountering electronic work groups: a transaction costs perspective

Abstract

The design of effective systems for cooperative work must be based on a thorough understanding of the forces that shape cooperation and influence the productivity of the work group. We argue that cooperative work is not a straightforward social process whose stability can be taken for granted. On the contrary, each case of work group formation and process is uniquely influenced by its contextual forces. The appropriate type of information technology for the work group, and the impact of the technology on work group performance, are also determined in part by that context.

Citation

Ciborra, C.C. and Olson, M.H. (1988), "Encountering electronic work groups: a transaction costs perspective", Office Technology and People, Vol. 4 No. 4, pp. 285-298. https://doi.org/10.1108/eb022667