MET LIFE'S QUEST FOR QUALITY
John J. Falzon
(Senior Vice President in charge of the Quality & Planning Department of Metropolitan Life Insurance Company. )
362
Abstract
Metropolitan Life's President and GEO, John J. Creedon, has said, “Quality is more a journey than a destination.” This phrase is descriptive of what has been happening at Met Life in its quality improvement program.
Citation
Falzon, J.J. (1988), "MET LIFE'S QUEST FOR QUALITY", Journal of Services Marketing, Vol. 2 No. 2, pp. 61-64. https://doi.org/10.1108/eb024726
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited