Linking Corporate and Reward Strategies for High Performance: The Case of the NHS

Abstract

Current management thinking centres on the concept that the “customer is king”. However, poor performance by demoralised staff erodes service quality and customer satisfaction. Success depends on employees' enthusiasm, dependability and their effectiveness.

Citation

Bradley, P. (1996), "Linking Corporate and Reward Strategies for High Performance: The Case of the NHS", Management Research News, Vol. 19 No. 4/5, pp. 59-61. https://doi.org/10.1108/eb028464