Satisfy Your Internal Customers
Bruce Pfau
(National practice director of Quality Management at The Hay Group)
Denis Detzel
(Managing director of Research and Organizational Development at The Hay Group)
Andrew Geller
(Managing director of Worldwide Strategy and Organizational Effectiveness at The Hay Group)
1444
Abstract
The lack of close attention to internal supplier‐customer relationships can jeopardize external customer satisfaction. Companies must ensure that all customers are satisfied—both within and outside of the firm.
Citation
Pfau, B., Detzel, D. and Geller, A. (1991), "Satisfy Your Internal Customers", Journal of Business Strategy, Vol. 12 No. 6, pp. 9-13. https://doi.org/10.1108/eb039449
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited