How to Build a Benchmarking Team

Abstract

There is nothing that can wreck a well‐intentioned benchmarking plan faster than selecting the wrong people for the team. Take the company that chose staff members who didn't have enough credibility within the organization to sell their benchmarking team's recommendations to senior management. The team did an excellent job, but without the clout to get their recommendations approved, their efforts failed.

Citation

Spendolini, M.J. (1993), "How to Build a Benchmarking Team", Journal of Business Strategy, Vol. 14 No. 2, pp. 53-57. https://doi.org/10.1108/eb039547