Application of systems engineering in quality assurance

Abstract

The way of how we introduce a problem is often decisive for a successful solution. This, actually the basic insight of systems engineering was used with the representation of the problem of quality in the problem solving domain. The implementation of systems engineering as a relatively new profession, originating from the system's view, for quality problem solving is conditioned by its relatively methodological perfection, independence of technologies and a well defined problem as the starting point for the use of system methods. In spite of that it was necessary to a certain extent to adapt the methods of systems engineering to the features of quality problems. This approach results in a new dimension of quality understanding, understanding of problems generating non‐quality, and a new dimension of solving these problems. The discussion is limited to the problem and assurance of the information product quality, the quality of the process which provides the information product as its output, and the information quality. Additionally, various problem situations, considerably affecting quality, are identified, and their solution requires an interdisciplinary and system approach. To treat them only within the frame of quality assurance, does not provide quality solutions.

Citation

Gerkes, M. (1998), "Application of systems engineering in quality assurance", Aslib Proceedings, Vol. 50 No. 7, pp. 141-153. https://doi.org/10.1108/eb051495