Conflict Resolution Skills and Techniques in Management Development — Part II
Bob Dick
(Department of Psychology, University of Queensland)
513
Abstract
This is the second part of a practical paper showing how conflict resolution skills can be used by managers. Part I of this article appeared in Vol. 2 No. 3 which outlined the FIDO model. This emphasised the importance of working through the four key issues of Feelings, Information, Decisions and Outcomes. The ideas are developed further in this article.
Citation
Dick, B. (1983), "Conflict Resolution Skills and Techniques in Management Development — Part II", Journal of Management Development, Vol. 2 No. 4, pp. 15-31. https://doi.org/10.1108/eb051547
Publisher
:MCB UP Ltd
Copyright © 1983, MCB UP Limited