Process improvement and management: A tool for strategy implementation
Alan P. Brache
(Partner in The Rummler‐Brache Group and co‐author of Improving Performance — How to Manage the White Space on the Organization Chart.)
257
Abstract
It is more important for an organization to be cross‐functionally excellent than functionally excellent. If an organization wants to implement strategy, it must examine the cross‐functional processes by which work gets done. Many key transactions are actually between departments, where batons are being passed from one runner to the next.
Citation
Brache, A.P. (1992), "Process improvement and management: A tool for strategy implementation", Planning Review, Vol. 20 No. 5, pp. 24-26. https://doi.org/10.1108/eb054374
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited