A California Auto Club reengineers customer service
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Abstract
CSAA customers are getting much better service and the company is cutting costs with its ongoing reengineering effort.
Citation
(1993), "A California Auto Club reengineers customer service", Planning Review, Vol. 21 No. 2, pp. 17-19. https://doi.org/10.1108/eb054406
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited