Total Quality — Fact or fiction?

Abstract

Managing total quality has moved beyond the awareness stage in the UK. Today, British companies are actively pursuing the TQM route to success — or are they? Develin & Partners, a London‐based consultancy, has just released a survey on the effectiveness of quality management programmes in British business. Some of the report's findings might challenge your own views on quality management.

Citation

Chase, R.L. (1989), "Total Quality — Fact or fiction?", The TQM Magazine, Vol. 1 No. 4. https://doi.org/10.1108/eb059473