Trends in TQM
Abstract
On a recent study tour of quality companies in the USA, the most impressive speaker of the week was not Roger Milliken of Milliken or Fred Smith of Federal Express, both legends in corporate America, but Vera. Vera works in Administration at Pacific Bell and her story, delivered without slides or notes, held the 30 visitors transfixed. Vera had seen management initiatives come and go and was very underwhelmed by them. ‘So when TQM came along I thought another of those, huh’.
Citation
Smith, S. (1990), "Trends in TQM", The TQM Magazine, Vol. 2 No. 2. https://doi.org/10.1108/eb059491
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited