Sensing the need for change

Abstract

Even though GEC Sensors started its total quality programme six years ago, it is only recently that it has become a real part of the company's business improvement culture. The turning point in its quest for quality was the attainment of senior and middle management commitment.

Citation

Williams, M. (1992), "Sensing the need for change", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059533