Providing Excellent Patient Care with Resource Management

Abstract

A broad consensus seems to have emerged over the last five to ten years about the processes that characterise organisations that have performed well in the rapidly changing 1980s. These ‘excellent’ organisations have much to teach the British National Healtli Service. This paper considers how the Service can learn from them and adapt the lessons to its own situation. It will suggest that resource management could help to move the culture of the Health Service in the right direction, but that unfortunately it could also become an arid bureaucratic exercise in data collection. To encourage managers and professionals to use resource management to develop a culture of organisational excellence, it includes some questions that they could ask themselves as they consider its implementation. Favourable answers to these questions will give cause for optimism that resource management will be used to help the Service to provide more excellent patient care.

Citation

Mathew, D. (1990), "Providing Excellent Patient Care with Resource Management", Journal of Management in Medicine, Vol. 4 No. 4, pp. 267-267. https://doi.org/10.1108/eb060561