Security courses take off at SAS Braathens

Citation

(2005), "Security courses take off at SAS Braathens", Industrial and Commercial Training, Vol. 37 No. 3. https://doi.org/10.1108/ict.2005.03737cab.003

Security courses take off at SAS Braathens

SAS Braathens, Norway’s largest airline, has gone live with online security courses to meet regulations imposed by the European Union.

Inspired by the events of 9/11, the European Union stipulated that all personnel with access to airport facilities be trained to deal with almost any security threat. Braathens purchased Saba Enterprise Learning to help to train and certify its employees and establish a competency framework.

The system presents learners with scenarios in an online virtual-airport environment. This brings the airport to the individuals, rather than forcing them to leave their workplaces to familiarize themselves with physical topology.

Implementing a learning-management system (LMS) has a few challenges, many of which are cultural. “It was a new way of thinking,” said Erling Mangnes, IT co-ordinator for SAS HR systems. “To overcome the hurdles of getting users to the system, SAS Braathens introduced a two-hour classroom-based course for all employees. The outcome of this course was very successful. Today, more than 90 per cent of the organization uses the system.”

SAS Braathens was established in 2004 as a company within the SAS Group. SAS Braathens has almost 500 flights a day, serving more than 40 destinations in Norway and Europe.

Meanwhile, vehicle-manufacturer Renault has reached a significant milestone in its enterprise-learning initiative to standardize training and certification management processes for its worldwide network of automotive dealers.

The company has rolled out, ahead of schedule, the Saba Enterprise Learning solution to almost 400 dealerships in the French dealer network. It means that Renault can have a unified view of the competency profiles, knowledge, behaviour and skills of people throughout the network.

New regulations, such as the European Union’s edict on block exemption, make it more important than ever for automobile manufacturers to establish a close link to the brand-committed dealership network.

The new system means that Renault is more easily able to assess the skills of its 8,000 learners, and prescribe the training necessary to close the competency gaps it finds. In subsequent phases, the roll-out is expected to be expanded across five continents to the primary and secondary network of dealers for several Renault brands.