Citation
(2007), "Sodexho develops front-line managers", Industrial and Commercial Training, Vol. 39 No. 3. https://doi.org/10.1108/ict.2007.03739cab.005
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited
Sodexho develops front-line managers
More than 100 of supervisors at Sodexho – a private-sector company working in health-care establishments including large National Health Service hospitals, residential and nursing homes and private hospitals – have learned new skills to develop their own role and the efficiency of their team.
The 6,000-employee company has worked with the Institute of Learning and Management (ILM) to develop a training programme, “Developing Frontline Professionals”, which leads to the Level 3 introductory certificate in first-line management qualification.
To complete the course, the participants had to accomplish three core modules – managing people, managing resources, and managing customer care. The areas covered include the role of the supervisor, on-job training skills, supervising workplace standards, preparing and conducting appraisals, motivation, and controlling costs. Each successful participant commits more than 70 hours of studying for the course.
Sodexho’s own learning and development team provided the training and assessment throughout the course. The final assignment was then sent to ILM for external verification before the certificate was awarded.
Sodexho Healthcare managing director Iain Anderson said: “The investment we have made in developing our staff is a reflection of the significant role they play in influencing and managing the performance of our teams. We are very proud that so many have achieved the qualification within a year of our association with the ILM.”
Kim Parish, ILM chief executive, commented: “We are always delighted when managers successfully achieve their ILM awards. It shows that they have what it takes to lead. Sodexho’s investment in ILM qualifications for their managers will equip its staff for future success in the workplace and provide considerable business benefits for the company.”