IT&C contribution to organization’s performance improvement: the case of ERP systems

Citation

(2011), "IT&C contribution to organization’s performance improvement: the case of ERP systems", International Journal of Accounting & Information Management, Vol. 19 No. 2. https://doi.org/10.1108/ijaim.2011.36619baa.022

IT&C contribution to organization’s performance improvement: the case of ERP systems

Article Type: Abstracts From: International Journal of Accounting and Information Management, Volume 19, Issue 2

The evaluation of IT&C contribution to the organization performance concerns both the academic researchers and the organizations’ practitioners. Starting from the well-known paradox of Sollow “You can see the computer age everywhere but in the productivity statistics”, two questions became recurrent and delicate in research: to what extent the use of IT&C and, particularly enterprise resource planning systems (ERPS), contribute to the organizations overall performance improvement? and what performance are we talking about? The results of empirical researches are, until now, conflicting, even contradictory. Our paper synthesizes the primary literature on the topic, makes conceptual clarifications and helps develop a theoretical framework and several global models for analyzing the impact of ERPS use on organization’s performance and users’ satisfaction, as an important factor for improving individual and group performance.

Keywords: IT&C use, ERPS, Value added, Global performance, Performance indicators, Impact evaluation model

Vasile Florescu, Bogdan Ionescu and Cătălin Georgel TudorThe Bucharest Academy of Economic Studies, Bucharest, Romania