Citation
(2000), "Publications received", Journal of Management Development, Vol. 19 No. 10. https://doi.org/10.1108/jmd.2000.02619jae.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Publications received
Bryan GladstoneThe Industrial SocietyLondon2000155 pp.ISBN 1-85835-880-9Price UK £14.99, US $24.95
In From Know-how to Knowledge, Bryan Gladstone offers an informal jargon-free guide to knowledge – and its place in the new economy – plus practical advice and insights on how organisations can maximise their potential.
Performance Management. Key Strategies and Practical Guidelines
Michael ArmstrongKogan PageLondon259 pp.ISBN 0-7494-2628-4UK £18.99; US $29.95
Performance Management provides the ideal action plan for any manager wanting to get the best from his or her employees. It is packed with detailed, practical advice on topics that include: the basis of performance management; performance management processes; measuring performance; 360-degree feedback; managing organisational performance; performance management and pay; the practice of performance management.
How to Resolve Conflict in the Workplace
Hoda LaceyGowerAldershot224 pp.ISBN 0-566-08073-7£42.50
Rooted firmly in the win/win, Hoda Lacey's book will enable managers to use conflict in ways that will actually benefit both themselves and their organisation. And by encouraging managers to become aware of their own behaviour, Lacey provides a basis for avoiding conflict in the future. Drawing on the approach pioneered by the Conflict Resolution Network, this book provides a step-by-step method of tackling the problem. Part I sets the scene and Part II introduces the skills involved, including creating empathy, using assertiveness, dealing with emotions and overcoming reluctance. Finally, Part III presents some practical conflict resolution tools. The text is reinforced throughout by examples, illustrations and real-life case histories, and there is an appendix containing details of useful contacts and organisations.
If you would like to join our Book Review Panel and review books like these for the journal, please contact the News Editor, Juliet Peters: juliet@farnley.yorks.net.