Citation
(2001), "Revisiting BPR: a holistic review of practice and development", Measuring Business Excellence, Vol. 5 No. 2. https://doi.org/10.1108/mbe.2001.26705baf.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
Revisiting BPR: a holistic review of practice and development
Revisiting BPR: a holistic review of practice and development
M. Al-Mashari and M. Zairi, Business Process Management Journal (UK), Vol. 6 No. 1, 2000
Draws on the findings of key reports, research studies and major surveys to discuss the primary issues concerning current and future development of BPR concepts and practice. Covers: the various definitions of BPR, highlighting essential components that differentiate it from other management tools and paradigms; the confusion that arises from different views of BPR; the evolution of the BPR concept; and the need for BPR, as motivated by both external and internal drivers. Explores the different views on BPR strategy development and on the integration of BPR with other management approaches such as TQM, benchmarking and change management. Discusses the role of IT in BPR-related organizational change, and perceptions of a variety of BPR approaches, methodologies, techniques and tools. Assesses the degree of BPR-related organizational change, the achievement of business improvements via IT-enabled BPR and its impact on organizations. Reviewer comments: a comprehensive review of BPR literature.
Quality focus says: A literature review covering areas such as BPR, TQM, benchmarking and IT. Strong on research implications.