Citation
(2001), "The roles of TQM and BPR in organizational change strategies: a case study investigation", Measuring Business Excellence, Vol. 5 No. 2. https://doi.org/10.1108/mbe.2001.26705baf.002
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
The roles of TQM and BPR in organizational change strategies: a case study investigation
The roles of TQM and BPR in organizational change strategies: a case study investigation
F.M. Hill and L.K. Collins, International Journal of Quality & Reliability Management (UK), Vol. 17 No. 6, 2000
Explores, as part of a larger study of quality management in Northern Ireland (NI), TQM and BPR practices in six organizations drawn from postal survey respondents. Focuses on the nature of BPR (particularly linkage to TQM), reasons for implementation, role of IT, effectiveness of BPR implementation strategies, outcomes and benefits, and characteristics of long-term change. Selects the case studies according to specific criteria, tabling comparative result for 18 characteristics explored in the initial questionnaire. Retains company anonymity for the firms, which were observed over several weeks and which are involved in telecommunications (2), shipbuilding, banking, aircraft manufacture, and electronics. Tables summaries of their organization's activity, motivation for BPR, and process being re-engineered. Discusses, inter alia, crisis as a driver for their changes, whether change was radical or just process improvement, their BPR experience to date (two regarded as unsuccessful), and their complimentarity and strategic use of TQM and BPR.
Quality focus says: A case study with implications for both research and practice.