Advances in Librarianship: Volume 28

Different Perspectives on Libraries and Librarianship

Architecture is a social art. Buildings reflect the social and material conditions of the place and time where they are created. This is especially true of libraries, which represent our collective aspirations. For architects and clients involved in planning libraries, it is important to take a broad view of the task at hand, to understand the premises that guide design solutions, and to place libraries within a cultural context.

The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests that there are many paths to excellence. Much of the literature is written with a business or corporate audience in mind; however, it is a source of ideas, theories and models that, potentially, can be applied in public or not-for-profit organisations. One theory which has enjoyed a long history of debate and discussion in management studies is quality management, variously referred to as TQM, quality assurance, total quality control or one of the many other alternatives. In this chapter the applicability and potential benefits, as well as the challenges and obstacles, of adopting one version of total quality management in a library setting are examined.

In recent years there has been growing discussion in the library community regarding the civic role of the public library. The discussion is rooted in a deep-seated professional commitment to the value of the public library as an institution of democratic society. As a recent president of the American Library Association, Nancy Kranich, wrote in 2001, “Libraries serve the most fundamental ideals of our society as uniquely democratic institutions. As far back as the nineteenth century, libraries were hailed as institutions that schooled citizens in the conduct of democratic life.” (p. vi).

Libraries are social agencies. They exist to serve certain specific needs in our society. Changes in the environment in which libraries operate—in the technological infrastructure through which we deliver services, in the economic substrate that finances operations, in the social landscape that defines the communities that libraries serve—dictate corresponding changes in the way libraries structure and deliver services. One additional change in our environment—our emerging understanding of the nature of learning and the way learning interacts with other aspects of our environment—is likely to result in an even more rapid change in the coming decade.

Libraries and professional publishers have long had a complicated relationship. This chapter seeks to explore some elements of this relationship in order to suggest new ways of regarding each of the parties and to generate an active dialog with the aim of improving collaboration and cooperation between them.

E-government involves the use of technology for the betterment of government and for making government more responsive to the governed. However, as practiced, some barriers complicate the achievement of this goal. This chapter provides an overview of e-government at the US national level; identifies access barriers; proposes a research agenda intended to make e-government more accountable and helpful to the audiences it intends to serve; and discusses the implications of e-government to the library community.

This chapter explores the role of libraries and librarians from the perspective of the information seeker in general and from business school students in particular. In a recent article in First Monday, Keller et al. (2003) pose the question: “What is a library anymore, anyway?” The answer to this question would be “That depends.” It depends upon who you are asking and the perspective from which you are answering the question. The notion of perspective has been raised before in the library and information science literature. Zweizig (1976) noted that users were the focus of studies, they were examined from the perspective of “the user in the life of the library” rather than from the perspective of “the library in the life of the user.” More recently, Lipow (1999) noted that librarians discuss how to serve “remote users” when in fact it is the library that is remote to the user.

Libraries and librarians have long been early adopters of information technologies. For decades, librarians have applied computerization to library operations. Standardization and computerization of bibliographic records decades ago made possible automation of library systems, the creation and utilization of giant bibliographic utilities such as OCLC with its 52 million records. Collaborative adoption of information technologies decades ago brought shared cataloging, on-line public access catalogs, bibliographic databases, enhanced interlibrary loan and document delivery, and acquisition of information in digital formats, resulting in worldwide access to library resources. Nonetheless the revolution in information technologies that produced the World Wide Web in the mid-1990s hit the information profession of librarianship and the educational establishment like an earthquake.