Table of contents
THE FIRST FORTY MINUTES
Roger BurbidgeIn the design of technical training courses, there has been a considerable shift from “chalk‐and‐talk” to more participative methods, principally discovery learning, syndicate…
ENCOUNTERING OTHERS AT WORK — A TRANSACTIONAL ANALYSIS APPROACH TO TRAINING
Stuart HannabussThe process of Transactional Analysis is reviewed and the uses of its techniques demonstrated. A training exercise illustrating the three ego states in transactions is included.
MANAGING BUSINESS CONVERSATIONS FOR SUCCESS
Charles J. MargerisonThe reasons and factors influencing business conversations are examined. The consequences of win/lose conversations, and how to develop win/win approaches are demonstrated and…
LEARNING TO FACILITATE ROLE CHANGE
Anne CallejaThe redesign of personnel officers' jobs in a hotel chain is described in order to provide a more direct role in training both for the officers and those subordinate to them. The…
APPLYING SELF‐DEVELOPMENT IN ORGANISATIONS
Mike PedlerIn a report on two conferences concerned with “Applying Self‐development in Organisations”, the current position of the self‐development idea in management education and training…
MENTORING
Audrey CollinThe significance of the mentor in organisations has been clearly established in the management literature. Having first defined mentoring and described the roles of mentor and…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro