Table of contents
TRAINING: JOINT ACTION BY MANAGEMENT AND UNIONS
Norman WillisThe desirability of shared action on training by employers and trade unions, through a legislated right to training, training plans, training audits and organisationally based…
THE CHALLENGE FACING THE COUNTRY
James MunnIt is claimed that the main challenge facing Britain at present is razor‐sharp international competition, with increased specialisation, growing demands for specialised services…
DEVELOPING CUSTOMER CARE TRAINING PROGRAMMES
David ClutterbuckThe real nature of customer care is defined as being more than making customers smile. The five main requirements are: understanding the customers, methods of measuring service…
MANAGEMENT DEVELOPMENT FOR JOB CHANGERS
Tim MellingIn recent years, Marks and Spencer has chosen to bring in more senior personnel from “the outside”. In order to ensure that they succeeded within their new environment, and that…
INTERPERSONAL RELATIONSHIPS TRAINING IN THE 1980s
Roy CanningSome of the major shifts in interpersonal relationships training in the 1980s are outlined. Covering face‐to‐face communication skills, influencing and assertion, team building…
STAFF DEVELOPMENT BY NEGOTIATED LEARNING CONTRACT
David SeymourTraining derived from an instrumental approach such as appraisal often leads to a passive response to training. It is more effective to encourage autonomy, yet to achieve it…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro