Table of contents
How People Learn on Management Courses
Jonathan CoatesThe concepts of the learning cycles and learning styles as definedby Honey and Mumford are discussed. Participants′ reactions aredescribed, and some of the obstacles to learning…
Business Strategies and Management Development – The ICL Experience
Andrew MayoHow ICL identified the need for a new “mind set” isdescribed and the action taken to create it. A programme of training wasinstituted, which was unusual in being both mandatory…
Turning Bad Times into Good Times‐And Good Times into Better Ones
Robin SnellFour main types of learning pattern are identified: solo problemsolving, collaboration, modelling and other participant observation, andthe skills involved in coping with each are…
Making Customer Care Work‐What Happens to the Training?
Richard DavisCommercial objectives should be directed towards long‐term customersatisfaction in order to succeed. Training will often fail unlessorganisational issues are examined first…
Training in the Smaller Business – Investment or Expense?
Robert Blackburn, Alan HankinsonTwo British surveys are examined which show skills shortages insmaller companies. The reasons why little training is undertaken inthese firms are set out, the main one of which…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro